Deliveries and returns at a glance
Order preparation:
- Orders prepared within 1 to 2 business days (excluding special periods). Shipping from Monday to Friday (excluding public holidays) from Belgium.
- Eco-friendly packaging: organic cotton, cardboard, and kraft paper, minimizing plastic.
- Average observed delivery times:
- Belgium & EU: 2 to 5 business days on average (excluding special periods).
- Outside EU : up to 3 additional business days.
- Free delivery: Belgium, France, Luxembourg, Netherlands.
- Other EU destinations, variable fees depending on destination, weight, and volume.
- Outside EU: customs duties are not included and are the responsibility of the customer.
Returns:
- You have 14 days after receipt to request a return via the contact form or your customer area.