Delivery & returns at a glance
Preparing your order
- Orders are prepared within 1–2 working days, except during special periods. We dispatch from Belgium, Monday to Friday, excluding public holidays.
- We use environmentally responsible packaging: cardboard and kraft paper, keeping plastic to a minimum.
Delivery
- Delivery to Belgium and other EU countries usually takes 2–5 working days after dispatch, except during special periods.
- Free delivery on orders of €50 or more to Belgium, France, Luxembourg and the Netherlands.
- Free delivery on orders of €200 or more to our other EU destinations.
- Below these thresholds, charges depend on the destination and the weight and size of the parcel. The amount is shown before you confirm your order.
- For deliveries within the EU, prices include VAT and there are no customs charges to pay.
Returns
- You have 14 days after receiving your order to request a return using the contact form or your customer account, followed by a further 14 days to send the items back.
- Returns from Belgium are free. For returns from our other delivery destinations, a flat fee of €8 is deducted from your refund.
- If an item is faulty, damaged or not as described, Studio Matongé covers the full return cost, regardless of your country.
- We always provide a return label, so you do not have to pay any return charges upfront.
For full details, see our returns policy and shipping policy.