Privacy policy

Personal data is specific or personal information about an identifiable or identifiable natural person. This includes, for example, your name, your phone number, your address, and all the basic data you provide when registering and creating your customer account.

2.1 Customer Account For all customers who register with the "Create your account" function, we create a customer account, which is a direct access to your basic data stored with us, protected by a password. You can view information about past, current, or recently shipped orders, manage your personal data, and manage the newsletter.

2.1.1 Creating a customer account The following information must be provided to create a customer account (mandatory data):

• your email address
• your password
• your first name
• your last name
• your gender
• consent to the data protection policy You only need to provide your billing and shipping address when placing an order. To process your order, we need your correct name, address, phone number, and payment details. We need your email address to confirm receipt and shipping of your order and to communicate with you in general. We also use your email address for identification (as a login ID) when you log in to your customer account. The phone number is preferably a mobile phone so that we can send you delivery tracking notifications.

The VAT number is only required if you are a company and wish to receive an invoice for your purchases. Your date of birth is only required if you wish to receive a personalized offer for your birthday.

2.2 Collection, processing, and use of your personal data We collect, store, and process your data for the entire purchase process, including any subsequent warranties, for our services (e.g., "My Preferences"), technical administration, customer service, for our own marketing purposes (for more information, see paragraph 2.3), and to combat infringement and fraud. Your personal data will only be passed on to third parties if permitted by law, including for contract execution, billing, marketing purposes, or if you have given your prior consent. In the context of order execution, service providers we use (such as carriers, logistics providers, banks) receive the necessary data from us for order and contract execution. Our service providers can only use the transmitted data to fulfill their task.

2.3 Use of your data for advertising purposes In addition to processing your data for the purchase process on Studio Matongé, we also use your data for the following purposes: to continuously improve your shopping experience, make it more user-friendly and personal, to communicate with you about your orders, specific products, or marketing campaigns, and to recommend products or services that may be of interest to you.

For this purpose, we use the information we have, such as email receipts or read receipts, information about the device you are using, your internet connection, the operating system and platform, the date and time of your visit to the site, the products you have viewed, and the information you have provided to us (including automatically transmitted or generated information). We also use your order history.

You can object at any time to the use of your personal data for advertising purposes in whole or in part without incurring any costs other than the basic transmission costs. A text notification to the contact details mentioned in paragraph 1 (e.g., by email or mail) is sufficient.

2.3.1 Newsletter To send the newsletter, we use the email address you provided and need your confirmation as the email address holder that you consent to receiving the newsletter.

If you no longer wish to receive newsletters in the future, you can object to this at any time, without incurring any costs other than the basic transmission fees. A text notification sent to the contact details mentioned in paragraph 1 (e.g., by email or mail) is sufficient. Of course, you will find an unsubscribe link in each of the newsletters.

2.3.2 Product Suggestions via Email If you make purchases on Studio Matongé, you will regularly receive product suggestions by email. You will receive these product suggestions even if you are not subscribed to our newsletter. In this way, we aim to send you information about products in our range that may be of interest to you based on your recent purchases.

If you no longer wish to receive product suggestions or, generally, any promotional messages, you can object to this at any time, without incurring any costs other than the basic transmission fees. A text notification sent to the contact details mentioned in paragraph 1 (e.g., by email or mail) is sufficient. Of course, you will find an unsubscribe link in every email.

2.3.3 Advertising Banners We also use the data collected during your visit to display advertising banners. These are advertisements that we activate on third-party websites. This is most often done through cookies or pixels. Our goal is to make our advertising offer more convenient and interesting. In the context of advertising banners, we only work with pseudonymous data; clear text information related to your person (for example, your name or email address) is not stored in the cookies.

You will find more information on cookies, pixels, and retargeting in paragraphs 4 and 7 of this data protection policy.

2.3.4 Contests, Market Research, and Opinion Studies For contests, we use your data to inform you if you have won and for advertising purposes. You will find detailed information in the participation conditions of each contest.

In addition, we use your data for market research and opinion studies. We do not use the data collected in these studies for advertising purposes. You will find detailed information (including the analysis of your responses) in the context of the survey or where you provide your responses. Your responses to surveys will not be shared with third parties or published.

You may object at any time, in whole or in part, to the use of your data for market research and opinion studies, without having to pay any fees other than the transmission fees at the basic rate. A text notification addressed to the contact details mentioned in paragraph 1 (e.g., by email or mail) is sufficient. Of course, you will find an unsubscribe link in every survey email.

 3. Cookies

You are not required to accept cookies to visit our website. However, please note that the functionality of our site and services is limited if you do not allow us to use cookies.

What are cookies?

Cookies are small files stored on your data storage device that record certain settings and data to allow exchanges with our system through your browser. In general, there are two types of cookies: session cookies, which are deleted as soon as you close your browser, and temporary/permanent cookies, which are stored for a longer period or permanently on your data storage device. This storage allows us to customize our website and offers accordingly and facilitate your use by, for example, saving certain data so that you do not have to enter it repeatedly.

What cookies are used by Studio Matongé?

Most of the cookies we use are automatically deleted from your hard drive when you close your browser (end of session, hence the term "session cookies"). Session cookies are used, for example, to offer you the shopping cart function across multiple pages. In addition, we also use cookies that remain on your hard drive. When you visit our site again, you will be automatically recognized, as well as your preferred entries and settings. These temporary and permanent cookies (lasting from one month to 10 years) are stored on your hard drive and self-delete after the defined period. These cookies are primarily used to make our website more welcoming, efficient, and secure. The cookies are exclusively intended to adapt our offer to customer wishes and to allow you to surf our website as comfortably as possible.

What data is stored in cookies?

Only pseudonymous data is stored in the cookies used by Studio Matongé. When the cookie is activated, an identification number is assigned to it, and your personal data is not linked to this identification number. Your name, IP address, or any similar data that would allow direct assignment of the cookie to your person is not stored in the cookie. Using cookie technology, we only receive pseudonymized information, such as the pages of our store that you have visited, the products you have viewed, etc.

Are there also cookies from other providers?

Studio Matongé collaborates with certain advertising partners who help us make our online offering and website more interesting. Therefore, cookies from partner companies are also stored on your hard drive when you visit our site. These are temporary/permanent cookies that automatically delete after the specified period. These temporary and permanent cookies (lasting from 14 days to 10 years) are stored on your hard drive and self-delete after the defined period. Even the cookies from our partner companies contain only pseudonymous or, most of the time, anonymous data. This includes, for example, information about the products you have viewed, whether you have made a purchase, which products have been searched, etc. Some of our advertising partners also collect information outside of the website activity about the pages you have previously visited or the products that have interested you, in order to display advertising that best matches your interests.

 Retargeting

Our website uses so-called retargeting technologies. We use these technologies to make our online offering more interesting. This technique allows us to display advertising on our partners' websites to users who have already shown interest in our store and our products. We believe that personalized advertising based on interests is more appealing to users than non-personalized advertising. The placement of these advertisements on our partners' websites is based on cookie technology and an analysis of your previous behavior. This form of advertising is carried out entirely pseudonymously. When using our website, cookies are placed to collect, store, and use usage data. In addition, your data remains stored in cookies when you exit your browser so that it can be reused during your next visit to the site.

How to prevent the storage of cookies?

You can configure your browser so that the storage of cookies requires your authorization and to prevent any future cookies from being stored. If you only want to accept cookies from Studio Matongé and not those from our service providers and partners, you can select "Block third-party cookies" in your browser.

In general, the help function in your browser's menu bar will indicate how to refuse new cookies and block cookies already received.

4. Log Files

Every access to the Studio Matongé website results in the transmission of usage data by the browser, which is stored in log files, also known as server log files. The recorded data blocks contain the following information: date and time of access, name of the accessed site, IP address, referrer URL (the original URL from which you came to the site), the amount of data transferred, and product and version information about the browser used.

We analyze these data blocks contained in the log files to improve our offerings and the Studio Matongé website, making them more user-friendly, quickly identifying and resolving errors, and managing server capacities. At the same time, we use the data blocks contained in the log files to fend off attacks on our Studio Matongé website, such as denial-of-service attacks that aim to block access to our website by overwhelming it with requests.

5. Web Analysis

In order to continually improve and optimize our offerings, we use tracking technologies. For this purpose, we use the services of Google Analytics.

5.1 Google Analytics

This website uses Google Analytics (Universal), a web analytics service provided by Google Inc. (www.google.de). Google (Universal) Analytics uses methods that allow for an analysis of your use of the website, for example through "cookies," text files stored on your computer. The information generated regarding your use of the website is generally transmitted to and stored on a Google server in the United States. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or the European Economic Area. The full IP address is transmitted to a Google server in the United States only in exceptional cases and is then shortened there. The anonymized IP address transmitted by your browser as part of the Google Analytics service is not combined with other data held by Google.

You can prevent the collection and processing by Google of data generated by the cookie related to your use of the website (including your IP address) by downloading and installing the plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

Instead of installing the plugin, you can click on this link to prevent future data collection on this website by Google Analytics. An opt-out cookie will then be placed on your device. If you delete your cookies, you will need to click on this link again.

6. Retargeting and data collection by third parties for banner ads

For retargeting and banner advertising, we use third-party services that place cookies on our site. These include the following providers:

Doubleclick by Google, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; https://www.google.de/intl/en/policies/technologies/ads/ Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; https://www.facebook.com/about/privacy

7. Secure transmission of data

We transmit your personal data by encrypting it. This also applies to your order and customer login. To this end, we use the TLS (Transport Layer Security) or SSL (Secure Socket Layer) encryption system.

In addition, we secure our website and other systems using technical and organizational measures against loss, destruction, access, modification or dissemination of your data by any unauthorized person.