Privacy Policy

Privacy Policy and Data Protection

Data protection is a matter of trust and your trust is essential to us. To ensure that you feel completely safe when visiting our site, we strictly comply with the laws when processing your personal data. We would like to inform you here about the collection and use of your data. The following data protection policy explains which data will be collected on our website, which of these data will be processed and used and in what way, as well as whom you can contact with any questions in this regard.

1. Competent Authority and Rights of the Data Subject

The competent authority for the collection, processing, and use of your personal data is Nuwa SRL (hereinafter: Nuwa).You can contact Nuwa SRL in its capacity as the competent authority at the following contact details:

  • - By mail: Studio Matongé, Nuwa SRL, Chemin du Vossegat 8, 1180 Brussels, Belgium
  • - By email: contact@studiomatonge.com

You may at any time and free of charge access the data we have stored about you and request its correction, blocking, or deletion. For this purpose, please contact us using the contact details above.

If you wish to object to the collection, processing, or use, in whole or in part, of your data by Studio Matongé in accordance with this data protection policy, you may submit your objection by email or by mail to the contact details above.

2.Entry, processing and use of personal data

Personal data refers to specific or personal information relating to an identified or identifiable natural person. This includes, for example, your name, your telephone number, your address, as well as all basic data you provide when registering and creating your customer account.

2.1 Customer account

For all customers who register using the "Create your account" function, we create a customer account, i.e., direct access to the basic data stored with us, protected by a password. In particular, you can view data relating to past, current, or recently shipped orders, or manage your personal data and the newsletter.

2.1.1 Creation of a customer account

The following data must be provided in order to create a customer account (mandatory data):

  • - your email address
  • - your password
  • - your first name
  • - your last name
  • - your gender
  • - consent to the data protection policy

You only need to provide your billing and shipping address if you place an order. To process your order, we need your name, address, a phone number, and correct payment information. We need your email address to confirm receipt and shipment of your order, and more generally to communicate with you. In addition, we use your email address for your identification (as a login ID) when you log in to your customer account.The phone number should preferably be a mobile number so that we can send you delivery tracking notifications.

The VAT number is only necessary if you are a company and wish to receive an invoice for your purchases. Your date of birth is only required if you wish to receive a personalized offer for your birthday.

2.2 Entry, processing, and use of your personal data
We collect, record, and process your data for the entire purchasing process, including any subsequent warranties, for our services (for example: "My Preferences"), technical administration, customer service, for our own marketing purposes (for more information, see paragraph 2.3), as well as to combat offenses and fraud.Your personal data will only be transmitted to third parties if permitted by law, including for the purposes of contract execution, billing, marketing, or if you have previously consented. As part of order fulfillment, the service providers we use (such as carriers, logistics providers, banks) receive from us, for example, the data necessary for the execution of the order and the contract. Our service providers may only use the data thus transmitted for the fulfillment of their mission.

2.3 Use of your data for advertising purposes

In addition to processing your data for the purchase process on Studio Matongé, we also use your data for the following purposes: to continuously improve your shopping experience, make it more user-friendly and personalized, to communicate with you regarding your orders, specific products or marketing campaigns, and to suggest products or services that may interest you.

For this purpose, we use the information we have, such as email receipt or read confirmations, information about the device you use, your internet connection, operating system and platform, the date and time of your visit to the site, the products you have viewed, as well as the information you have sent us (including information transmitted or generated automatically).We also use your order history.

You may at any time object to the use of your personal data for advertising purposes, in whole or in part, without incurring any costs other than the transmission costs at basic rates. A notification in text form sent to the contact details mentioned in paragraph 1 (e.g. by email or mail) is sufficient.

2.3.1 Newsletter

To send the newsletter, we use the email address you provided and, for this purpose, we require you to confirm, as the holder of the email address, your consent to receive the newsletter.

If you no longer wish to receive newsletters in the future, you may object at any time, without incurring any costs other than the transmission costs at basic rates. A notification in text form sent to the contact details mentioned in paragraph 1 (e.g.by e-mail or mail) is sufficient. Of course, you will find an unsubscribe link in each newsletter.

2.3.2 Product suggestions by e-mail

If you make purchases on Studio Matongé, you will regularly receive product suggestions by e-mail. You will receive these product suggestions even if you are not subscribed to our newsletter. In this way, we aim to provide you with information about products from our range that may be of interest to you based on your recent purchases.

If you no longer wish to receive product suggestions or, in general, any advertising messages, you can object at any time, without incurring any costs other than the transmission costs at basic rates. A notification in text form sent to the contact details mentioned in paragraph 1 (e.g. by e-mail or mail) is sufficient. Of course, you will find an unsubscribe link in each e-mail.

2.3.3 Advertising Banner

We also use the data collected during your visit to display advertising banners to you. These are advertisements that we activate on other third-party websites. This is usually done through cookies or pixels. Our goal is to make our advertising offer more convenient and interesting. For advertising banners, we work only with pseudonymous data; information in plain text relating to you (such as your name or email address) is not stored in cookies.

You will find further information about cookies, pixels, and retargeting in paragraphs 4 and 7 of this privacy policy.

2.3.4 Contests, market and opinion research

For contests, we use your data to inform you that you have won and for advertising purposes. You will find detailed information in the terms and conditions of each contest.

In addition, we use your data for market and opinion research purposes. We do not use the data collected in these studies for advertising purposes. You will find detailed information (in particular about the analysis of your responses) within the survey or at the place where you provide your responses. Your survey responses will not be shared with third parties or published.

You may object at any time, in whole or in part, to the use of your data for market and opinion research purposes, without incurring any costs other than the transmission costs at basic rates.A notification in the form of a text sent to the contact details mentioned in paragraph 1 (e.g. by email or mail) is sufficient. Of course, you will find an unsubscribe link in every survey email.

3. Cookies

You are not required to accept cookies to visit our site. However, please note that the functionality of our site and services is limited if you do not allow us to set cookies.

What are cookies?

Cookies are small files stored on your data carrier that save certain settings and data to enable exchanges with our system via your browser.In principle, there are two types of cookies: session cookies, which are deleted as soon as you close your browser, and temporary/permanent cookies, which are stored for a longer period or permanently on your data storage device. This storage allows us to tailor our website and offers accordingly and to facilitate your use by saving certain data, for example, so you do not have to enter it repeatedly.

What cookies are used by Studio Matongé ?

Most of the cookies we use are automatically deleted from your hard drive when you leave your browser (end of session, hence the term session cookies). Session cookies are used, for example, to offer you the shopping cart function across multiple pages. In addition, we also use cookies that are installed on your hard drive.During your next visit, you will be automatically recognized, as well as your preferred entries and settings. These temporary and permanent cookies (lasting from one month to 10 years) are stored on your hard drive and are automatically deleted after the defined period. These cookies are used in particular to make our site more welcoming, more efficient, and safer. The cookies are exclusively used to best adapt our offer to the wishes of our customers and to allow you to browse our site as comfortably as possible.

What data is stored in the cookies?

Only pseudonymous data is stored in the cookies used by Studio Matongé. When the cookie is activated, an identification number is assigned to it and your personal data is in no way associated with this identification number.Your name, your IP address, or any similar data allowing a direct assignment of the cookie to your person are not stored on the cookie. Based on cookie technology, we only receive pseudonymized information, such as which pages of our shop you have visited, which products you have viewed, etc.

Are there also cookies from other providers?

Studio Matongé uses certain advertising partners who help us make the online offer and website more interesting. Thus, cookies from partner companies are also stored on your hard drive when you visit our site. These are temporary/permanent cookies that are automatically deleted at the end of the defined period. These temporary and permanent cookies (lasting from 14 days to 10 years) are stored on your hard drive and delete themselves after the defined period.Even the cookies from our partner companies contain only pseudonymous data, or most of the time, anonymous data. For example, this may include data related to the products you have viewed, whether you have purchased something, which products have been searched for, etc. Some of our advertising partners also collect, in addition to on-site activity, information about previously viewed pages or products you have shown interest in, in order to display advertising that best matches your interests.

Retargeting

Our site uses so-called retargeting technologies. We use these technologies to make the online offer more interesting. This technique allows us to present advertising on our partners' websites to users who have already shown interest in our store and our products.We are convinced that the insertion of personalized advertising based on interests is more appealing to internet users than non-personalized advertising. The insertion of these advertising materials on our partners' websites is carried out using cookie technology and an analysis of your previous behavior. This form of advertising is carried out in a completely pseudonymous manner. When using our site, cookies are placed in order to collect, store, and use usage data. In addition, your data remains stored in the cookies when you leave your browser so that it can be reused during your next visit to the site.

How to prevent cookies from being stored?

You can configure your browser so that the storage of cookies is subject to your authorization and to prevent other cookies from being placed in the future.If you only wish to accept cookies from Studio Matongé, but not those from our service providers and partners, you can select "Block third-party cookies" in your browser.

As a general rule, the help function in your browser's menu bar will tell you how to refuse new cookies and block cookies already received.

4. Log files

Any access to the Studio Matongé website results in the transmission, by the browser, of usage data that will be recorded in log files, known as server log files. The recorded data blocks contain the following data: date and time of access, name of the site accessed, IP address, referrer URL (original URL from which you arrived at the site), volume of data transferred, product and information about the version of the browser used.

We analyze these data blocks contained in log files in order to improve our offer and the Studio Matongé store and make them more welcoming, to find errors more quickly and remedy them, and to manage server capacities. At the same time, we use the data blocks contained in the log files to block attacks on our Studio Matongé store, such as so-called denial-of-service attacks that aim to block access to our Studio Matongé store by overloading it with requests.

5. Web Analysis

In order to continuously improve and optimize our offer, we use so-called tracking technologies. For this purpose, we use the services of Google Analytics.

5.1 Google Analytics

This site uses Google Analytics (Universal), a web analytics service provided by Google Inc. (www.google.de).Google (Universal) Analytics uses methods that allow an analysis of your use of the site, for example with "cookies," text files stored on your computer. The information generated regarding your use of the site is generally transmitted to and stored on a Google server located in the United States. By activating IP anonymization on this site, the IP address is shortened before transmission within the member states of the European Union or the European Economic Area. The full IP address is only transmitted in exceptional cases to a Google server in the United States, where it is then shortened. The anonymized IP address transmitted by your browser as part of the Google Analytics service is not merged with other data held by Google.

You can prevent Google from collecting and processing data generated by the cookie regarding your use of the site (including your IP address) by downloading and installing the plugin available at the following link. http://tools.google.com/dlpage/gaoptout?hl=fr.

Instead of installing the plugin, you can click on this link to prevent Google Analytics from collecting data on this site in the future. An opt-out cookie will then be placed on your device. If you delete cookies, you will need to click on this link again.

 

6. Retargeting and data collection by third parties for advertising banners

For retargeting and advertising banners, we use third-party services that place cookies on our site. The following providers are involved:

7. Secure Data Transmission

We transmit your personal data in encrypted form. This also applies to your order and your customer login. For this purpose, we use the TLS (Transport Layer Security) or SSL (Secure Socket Layer) encryption system.

In addition, we secure our website and other systems using technical and organizational measures against the loss, destruction, access, modification, or dissemination of your data by any unauthorized person.