Shipping policy

Shipping Policy

Delivery and Performance of Contract

Shipping and Delivery

The items ordered through this online shop are only delivered to the countries for which the website authorizes delivery. Delivery of the products will be made, to the extent possible, within the time indicated in the individual order confirmation.

Shipping costs are offered for any order within the national territory (Belgium). For shipments to neighboring countries (France, Netherlands, Luxembourg, Germany), shipping costs are offered for any order of at least 150€ (including any discounts) and whose total weight does not exceed 10kg. Studio Matongé reserves the right to update and/or remove this promotional offer at any time.

Any incorrect delivery address is the responsibility of the Buyer and may result in additional fees.

Unless otherwise stated, our displayed prices do not include the cost of transportation and delivery of goods to the Buyer. These costs, calculated based on the weight and/or dimensions of the package, will be added to the order and are the responsibility of the customer.

The delivery times indicated are not binding but are given for information purposes only. Subject to availability, we will endeavor to deliver the products via bpost as indicated on the order confirmation within 15 business days from the date of order confirmation, unless exceptional circumstances arise.

Possible reasons for delays:

  • custom-made products;
  • specific products;
  • unforeseen circumstances;
  • delivery region.

No delay in delivery shall give rise to termination of the purchase or payment of damages to the benefit of the Buyer, except in cases of intentional delay.

We reserve the right to make partial deliveries.

In the event of non-delivery of the goods, any amounts paid by the Buyer will be refunded without interest or any other form of compensation.

Any visible damage and/or qualitative defect of an item or any other delivery defect must be immediately reported by the customer to Studio Matongé.

Ownership Clause

The goods delivered remain our property until the price is fully and finally paid, including fees and charges, late interest, and compensation. In case of non-payment, we reserve the right to repossess the goods, automatically and at the expense of the Buyer.