Terms of Use


General Terms and Conditions of Sale and Use

1. Seller

Studio Matongé is a trademark owned by SRL Nuwa.
Nuwa SRL has its registered office at Chemin du Vossegat 8, 1180 Uccle, Belgium and is registered with the Crossroads Bank for Enterprises (CBE) under number 0556.688.740 VAT number: 0556.688.740

2. Application

Each order implies the Buyer's acceptance of our general terms and conditions of sale, which form an integral part of the agreement, to the exclusion of all other general or specific conditions from the Seller, unless otherwise stipulated in a written document.

3. Prices

All prices mentioned are expressed in euros and systematically include VAT and all other taxes or duties to be borne by the customer.
Administrative, delivery, or reservation fees that may be charged are mentioned separately.
The price indication refers exclusively to the items as they are described word for word. The corresponding photos are included for illustrative purposes and may include elements that are not included in the price.
Discounts and promotions are not retroactive, are not exchangeable for cash, cannot be combined with other promotions, and do not apply to custom or semi-custom orders.

4. Offers and acceptance of the order

Product and price information, as well as detailed order information, are provided and communicated subject to change and correction.
Despite the fact that the online store and the e-commerce website are created with the utmost care, the information provided may be incomplete, contain material errors, or may not be up to date. Obvious mistakes or errors in the offer do not engage the responsibility of Studio Matongé. Regarding the accuracy and completeness of the information provided, Studio Matongé is only bound by an obligation of means. Studio Matongé cannot be held liable in any way for obvious material, typographical, or printing errors.
If the customer has specific questions regarding, for example, dimensions, color, availability, delivery time, or delivery method, we invite them to contact our customer service in advance.
The offer is always valid while stocks last and may be modified or removed at any time by Studio Matongé.Studio Matongé cannot be held responsible for the unavailability of a product. If an offer has a limited validity period or is subject to conditions, this information is explicitly mentioned in the offer.
All our offers are non-binding. We are only bound by an order after we have confirmed it in writing or after its execution has begun.

5. Online Purchases

Once the customer has completed their shopping and added all desired items to the cart, the next step is to proceed to the checkout and payment process.To do this, the customer follows the procedure below:

  • they access the "Cart" page;
  • they click on the "Checkout" button;
  • they verify or complete their contact details, order details, delivery address, and billing address;
  • they choose the shipping method;
  • they click on the "Proceed to payment" button;
  • they choose the payment method and check the box next to "I have read and accept the general terms and conditions of Studio Matongé";
  • they review the order;
  • they click on "Place order";
  • they complete the information according to the chosen payment method and proceed with the payment.

We accept many payment methods, depending on the country. Payment is secured by Paypal and Shopify payments.At the international level, we accept: iDEAL (Netherlands), MasterCard, Visa, and Maestro. If you choose to pay by credit card, the amount will be debited from your card as soon as you confirm the payment.
For our Belgian customers, we also accept Bancontact, KBC/CBC online, Belfius Direct Banking, and ING Home Pay.
To limit the risk of unauthorized access, credit card data will be encrypted. Payment authorization must be given at the time of order shipment.
Credit cards are subject to validity checks. If the credit card company does not send us payment authorization, we will not be responsible for any delay or failure in delivery and we may not be able to conclude a contract with the customer.
Studio Matongé is entitled to refuse an order due to a serious breach on the part of the customer regarding orders concerning the customer in question.

6. Delivery and execution of the contract

The items ordered through this online store are only delivered to the countries for which the website authorizes delivery. The delivery of the products will take place, as far as possible, within the timeframes indicated in the individual order confirmation.
Any incorrect delivery address is the responsibility of the Buyer and may result in additional charges.
Unless otherwise stipulated, our prices do not include the transport and delivery of the goods to the Buyer.
The costs of transport and delivery will be mentioned separately. The indicated delivery times are not binding but are given for information purposes only.Subject to availability, we will strive to deliver the products via bpost as indicated on the order confirmation within 15 working days from the date of order confirmation, except in exceptional circumstances.
Possible reasons for delay:

  • custom-made;
  • specific product;
  • unforeseen circumstances;
  • delivery region.

No delay in delivery may give rise to cancellation of the purchase or to the payment of damages to the benefit of the Buyer, except in the case of intentional delay.
We have the right to make partial deliveries.
In the event of non-delivery of the goods, any amounts paid by the Buyer will be refunded without interest or any other form of compensation.
Any visible damage and/or qualitative defect of an item or any other delivery defect must be immediately reported by the customer to Studio Matongé.

7. Retention of Title Clause

The delivered goods remain our property until the price has been fully and definitively paid, including fees and charges, late payment interest, and compensation. In case of non-payment, we reserve the right to take back the goods, by operation of law and at the Buyer's expense.

8. Complaints

To be admissible, complaints must reach us: (a) in the case of a claim for non-conforming delivery, within eight (8) days after delivery and (b) in the case of a hidden defect, within eight (8) days after the discovery of the defect or after the time when such discovery could reasonably have occurred.The receipt of the goods by the Buyer covers any defect or non-conformity that could have been detected at that time.

9. Warranty

Our warranty is limited to the warranty for hidden defects and the consumer warranty provided for in the Civil Code.
We are only liable for damages resulting from intentional or gross negligence. We are not liable for general or specific indirect damages of any kind suffered by the Buyer.

10. Right of withdrawal

In the context of distance selling to consumers subject to the Law of April 6, 2010, the consumer has the right to notify the seller that they are withdrawing from their purchase, without penalty and without giving any reason, within 14 calendar days from the day following the date of delivery.
In order to comply with the withdrawal period, the customer must send their communication regarding the exercise of their right of withdrawal before the expiration of the withdrawal period. To exercise their right of withdrawal, the customer must inform Studio Matongé via the contact form provided for this purpose or at the address contact@studiomatongé.com, by means of an unambiguous statement (for example, a written statement by post or by email) of their decision to cancel the contract.
The customer exercising this right must return or hand over the goods to Studio Matongé - NUWA SRL, Chemin du Vossegat 8 - 1180 Uccle (Belgium), without delay, but in any case no later than 14 calendar days after the day on which they informed Studio Matongé of their decision to terminate the contract. The customer is within the deadline if they return the goods before the expiration of the 14 calendar day period.
The direct costs of returning the goods will be borne by the customer.
The customer is requested to return the items in their original condition and packaging, accompanied by all accessories and instructions provided. Once your package has been returned to us and we have checked it, the amount of the order for the returned products, excluding shipping costs, will be credited. Goods that have been custom-made and/or according to the buyer's specifications or that are likely to perish quickly will not be taken back, and the Buyer will therefore not be able to exercise their right of withdrawal.
If the value of the returned product is diminished in any way, Studio Matongé reserves the right to hold the customer liable and to claim compensation for any reduction in the value of the goods resulting from the customer's use of the goods in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of said goods.
In the event of contract cancellation by the customer, Studio Matongé will reimburse the customer for all payments received from the customer up to that point, including fixed delivery charges, within a maximum of fourteen calendar days after Studio Matongé has been informed of the customer's decision to cancel the contract.In the case of sales contracts, Studio Matongé may wait, before proceeding with the refund, to have recovered all the goods or to have received proof from the customer that they have returned the goods, whichever occurs first.
Any additional costs resulting from the customer's choice of a delivery method other than the least expensive standard delivery offered by Studio Matongé will not be refunded.
Studio Matongé will refund the customer using the same means of payment that the customer used for the initial transaction, unless the customer has expressly agreed to a different means; in any case, no fees will be charged to the customer for this refund.

11.Force majeure

We cannot be held liable for any delay in performance or for failure to fulfill our obligations due to events beyond our normal control, including production interruptions, supply difficulties or shortages of raw materials, labor, energy or transport, or transport delays, strikes, lockouts, work stoppages or other collective labor disputes affecting us or our suppliers, even if such events were foreseeable.

12. Price and payment

Cash payment

Invoices are payable at our headquarters located at Chemin du Vossegat 8, 1180 Uccle, Belgium, on the due date, net and without discount, unless otherwise stated on the invoice.
Any claim relating to invoices must, in order to be admissible, be detailed in a registered letter within three (3) days following receipt of the invoice.
In the event of late payment, interest on the unpaid invoice amount equivalent to 1% per month from the date of the invoice will be due by operation of law and without any prior formal notice being required.
In the event of non-payment for which a formal notice by regular letter has remained unanswered for 14 days, fixed compensation will also be due amounting to 10% of the unpaid sum.For any full or partial non-payment of an invoice by its due date or any other breach by the Buyer of its obligations under the contract, we reserve the right, by operation of law and without formal notice, to suspend all contracts concluded with the Buyer or to terminate them with immediate effect, without the need for judicial intervention, and to demand immediate payment of all receivables, including those not yet due, or to make delivery only against cash payment, notwithstanding any prior agreements and without prejudice to any other rights we may assert.
The fact of not intervening immediately in response to a breach by the Buyer can in no way be considered as a waiver on our part to invoke this breach at a later date.

Payment in installments with Alma

Payment in installments/deferred payment is available via our partner Alma.The security of payments is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Purchase Amount

  • P2X: Only purchases between €50  and €2 000  are eligible for payment with Alma.
  • P3X: Only purchases between €50  and €2 000  are eligible for payment with Alma.
  • P4X: Only purchases between €50  and €2 000  are eligible for payment with Alma.

Fees

When paying in installments with Alma, the Customer does not pay any fees.

Alma is a remote payment manager and issues an electronic certificate that serves as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the civil code.

Termination

Any termination of the General Terms and Conditions binding the Seller and the customer results in the termination of the Terms of Use between Alma and the customer.

 

13. Personal Data

By ordering on the Studio Matongé website, the Buyer expressly agrees to the processing and use of their personal data for purposes such as customer registry administration, order, delivery and invoice management, creditworthiness monitoring, marketing, and advertising. Processing for marketing and individualized advertising purposes will only occur if the customer has expressly given their consent during the ordering process.
The company SRL NUWA will not transmit the data to third parties. The Buyer has the right to access and modify all of their data.The Buyer has the right at any time to object free of charge to the processing of their data for direct marketing purposes.
For more information, the Buyer is invited to consult the public register maintained by the Commission for the Protection of Privacy in Brussels.

14. Evidence

All Parties accept, within the framework of their relations, the principle of electronic evidence (for example: e-mail, backups, ...).

15. Severability

If any article of these conditions is declared void, such invalidity shall in no way affect the validity of the other articles.

16. Applicable Law

All agreements concluded with the Seller are governed by Belgian Law. Belgian courts have exclusive jurisdiction.